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FAQ
Q How can I use my Headset wItH my mobIle pHone?
Jabra pro™ 9400 base?
Jabra pro™ 9470 only).
A To be able to do this, you need to pair the Jabra PRO™ 9470
base with your mobile phone (your headset is based on DECT
and cannot be paired directly with your mobile phone). Do the
A Try connecting the base to another USB port on the PC. Also,
please note that it is recommended to have a direct connection -
-
-
Refer to the section “Re-running the Setup Wizards” which
explains how to launch the mobile phone part of the setup
wizard. This puts the headset’s base into pairing mode, which
causes it to advertise itself as ‘available for pairing’.
Q wHy doesn’t my Headset work wItH my desk pHone /
A Please check the following:
- Make sure the headset is charged. The LED lights a constant
yellow color while charging, then shows no light at all (only
®
Make sure that Bluetooth is active on your mobile phone and
put it into Bluetoothpairing mode. The exact procedure for
doing this varies according to brand and model. See your user
- Make sure the headset is within range of the base (up to 150m)
and that the mobile is within range of the base (up to 10m).
- The base / mobile phone and the headset may no longer be
Jabra Pro 930 User Manual
paired. Refer to the questions about pairing these devices,
Remember that the headset identiꢀes itself as “Jabra PRO™
470” — you need to ꢀnd and select this on your phone. You
might also be prompted to enter the pass code “0000” (four
zeros) to accept pairing. If you need more on this, see the
section called “Using Jabra PRO™ 9470 with a mobile phone” in
Q notHIng Happens wHen I try to use my desk pHone.
-
Make sure the Jabra PRO™ 9400 base is powered on (check that
Q How many BluetoothdevIces can I Have connected to
- Make sure the desk phone is the current target. See the section
A Only one. The Jabra PRO™ 9470 base supports Bluetoothso that
- Make sure the audio link to the desk phone is active (e.g.,
by tapping the headset multifunction button or touching the
Q How do I paIr my Headset wItH tHe
- Make sure that the telephone has an active connection to the
phone network (i.e. the handset is off the hook or the headset
A If you dock a Jabra PRO™ 9400 base and headset that are
not paired, the touch screen asks if you would like to pair the
Jabra Pro 930 Headset Troubleshooting
headset — either as a primary or secondary device. If you choose
to pair it as secondary, the connection is temporary, lasting only
until the end of the next (or current call). This feature is meant
- Re-run the desk phone set-up wizard.
Q I cannot Hear anytHIng In my Headset wHen usIng my
Touch the ‘conꢀrm’ icon to pair them; touch the ‘cancel’ icon to
prevent pairing (while still charging the headset).
If you dock a headset to a Jabra PRO™ 9400 base with which
it is already paired, no pairing notiꢀcation appears. For more
information, see the section called “Pairing and Connecting the
A Try the following:
- Make sure the two devices are paired and connected. See the
section “Using Jabra PRO™ 9470 with a mobile phone” in the
- Increase the speaker volume on the headset by sliding your
ꢀnger up the touch-sensitive panel on the side of the headset.
Q can I paIr my Headset dIrectly wItH a tHIrd-party dect
Q I Hear a low noIse In tHe Headset wHen tHere Is
A No, you can only pair the headset with a Jabra PRO™ 9400
base (it is not Generic Access Proꢀle (GAP) compliant). This is
because Jabra PRO™ 9400 uses an enhanced version of the DECT
standard, thereby enabling many of its advanced call-handling
features. These enhancements are not supported by third-party
A Your headset is probably using one of the highest volume
settings. Decrease the speaker volume on the headset by sliding
your ꢀnger down the touch-sensitive panel on the side of the
GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name.
JABRA IS A REGISTERED TRADEMARꢁ OF GN NETCOM A/S
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